d8bsc Privacy Policy — How We Handle Your Personal Data
At d8bsc, protecting the personal information of every player in Bangladesh is a core responsibility. This Privacy Policy explains precisely what data we collect, how we use it, who we may share it with, and the rights you hold over your own information.
Six Pillars of the d8bsc Privacy Framework
Before reading the full policy text, here is a plain-language summary of the six key principles that govern how d8bsc handles your personal data.
d8bsc collects only the personal data necessary to operate your account safely and legally — including your name, mobile number, email address, date of birth, payment method details, and device information. We do not collect data we do not need.
Your data is used to manage your d8bsc account, process deposits and withdrawals via bKash, Nagad, Rocket, and other methods, verify your identity, detect fraud, comply with legal obligations, and personalise your experience on the platform.
d8bsc does not sell your personal data to any third party. Data is shared only with verified partners — such as identity verification providers, payment processors, and game studios — strictly on a need-to-know basis and under data processing agreements that bind them to equivalent standards of protection.
All personal and financial data on d8bsc is protected by 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to your data within d8bsc's systems is restricted to authorised personnel on a strict need-to-know basis. Security reviews are conducted on a regular basis.
As a d8bsc player, you have the right to access, correct, or request deletion of your personal data. You may also object to certain types of processing or request that we restrict how we use your data. Submit any such request to [email protected] and we will respond within a reasonable timeframe.
d8bsc retains your personal data for as long as your account remains active and for a defined period thereafter as required by applicable legal and financial record-keeping obligations. When data is no longer required, it is securely deleted or anonymised in line with our internal data retention schedule.
- 1. Introduction
- 2. Data Controller
- 3. Data We Collect
- 4. How We Collect Data
- 5. How We Use Your Data
- 6. Legal Basis for Processing
- 7. Sharing Your Data
- 8. International Transfers
- 9. Data Retention
- 10. Security
- 11. Cookies & Tracking
- 12. Your Rights
- 13. Minors
- 14. Third-Party Links
- 15. Changes to This Policy
- 16. Contact Us
Introduction
This Privacy Policy ("Policy") describes how d8bsc ("d8bsc", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "Player") who access or use the d8bsc online betting and casino platform at https://d8bsc.io ("Platform"). d8bsc is committed to handling personal data with transparency, integrity, and in full compliance with applicable data protection principles.
By registering a d8bsc account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the Platform.
This Policy should be read alongside d8bsc's Terms & Conditions and Responsible Gaming policy, both of which form part of the overall framework governing your relationship with d8bsc.
Data Controller
d8bsc acts as the data controller in respect of the personal data collected through the Platform. As data controller, d8bsc determines the purposes and means by which personal data is processed. All data protection queries, access requests, and complaints should be directed to d8bsc's support team at [email protected] (plain text — not a clickable link).
d8bsc operates as a safe and reliable platform with SSL-encrypted security and fair-play certified games, serving the Bangladesh market. Our primary operational language is English and all communications with players are conducted in English.
Data We Collect
d8bsc collects several categories of personal data depending on how you interact with the Platform. The categories and specific data points we may collect are set out in the table below:
| Category | Examples of Data Collected | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality, government-issued photo ID number | Account registration, KYC verification, age verification (21+) |
| Contact Data | Mobile phone number, email address, residential address (city, district) | Account communication, deposit/withdrawal notifications, support |
| Financial Data | bKash/Nagad/Rocket account numbers, Visa/Mastercard last four digits, transaction history, deposit and withdrawal amounts in BDT | Payment processing, fraud detection, AML compliance |
| Technical Data | IP address, browser type and version, device type, operating system, time zone (BST, UTC+6), screen resolution, session duration | Platform security, fraud prevention, service optimisation |
| Usage Data | Games played, bet amounts, wager history, bonus usage, login/logout timestamps, pages visited on the Platform | Responsible gaming monitoring, personalisation, platform improvement |
| Communications Data | Records of live chat, email exchanges with support, and any documents you submit for verification | Support case management, dispute resolution, compliance records |
d8bsc does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, biometric data, or health data, except where strictly required to meet a legal obligation (for example, processing a self-exclusion request that may involve disclosing a gambling addiction).
How We Collect Data
d8bsc collects your personal data through the following means:
- Direct interactions: Information you provide when registering your d8bsc account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
- Automated technologies: Technical and usage data collected automatically as you navigate the Platform, via cookies, server logs, and similar tracking technologies (see Section 11 for full cookie details).
- Payment providers: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, Visa, and Mastercard when you complete a deposit or withdrawal.
- Identity verification partners: Where we engage third-party KYC providers to verify your identity documents, those providers may return verification outcome data to d8bsc.
- Fraud prevention services: Risk signal data from fraud detection services used to protect the integrity of the Platform and its players.
- Game providers: Session data and game result records from Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe, and other certified studios whose games are available on the Platform.
How We Use Your Data
d8bsc uses your personal data for the following purposes:
- Account management: Creating, maintaining, and securing your d8bsc account, including verifying your identity and enforcing the 21+ age restriction.
- Payment processing: Facilitating instant deposits and withdrawals in Bangladeshi Taka (৳) via your chosen payment method, and maintaining an accurate transaction history.
- Fraud and AML compliance: Detecting, investigating, and preventing fraudulent activity, money laundering, and other prohibited conduct as described in the Terms & Conditions.
- Responsible gaming: Monitoring your usage patterns to identify potential indicators of problem gambling, enforcing self-exclusion requests, deposit limits, and cooling-off periods.
- Customer support: Responding to your queries, resolving disputes, and maintaining records of our communications.
- Platform improvement: Analysing usage data in aggregate to improve the quality, performance, and game selection of the d8bsc Platform.
- Marketing communications: Sending you promotional offers, bonus notifications, and Platform updates via email or SMS — but only where you have provided consent to receive such communications. You may withdraw consent at any time by contacting [email protected].
- Legal obligations: Complying with applicable data retention, financial reporting, and identity verification obligations.
Legal Basis for Processing
d8bsc processes your personal data on one or more of the following legal bases:
- Contractual necessity: Processing required to perform the contract between you and d8bsc — i.e., operating your account, processing transactions, and delivering the services you have requested.
- Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements and identity verification mandates.
- Legitimate interests: Processing necessary for d8bsc's legitimate business interests, such as fraud prevention, platform security, and service improvement — provided those interests are not overridden by your rights and freedoms.
- Consent: Processing based on your freely given, specific, and informed consent — particularly in the context of marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Sharing Your Data
d8bsc does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data may be shared only in the following limited circumstances:
- Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — solely to process your financial transactions.
- Identity verification and KYC providers: Third-party providers engaged by d8bsc to verify the authenticity of identity documents and confirm age eligibility (21+).
- Game studios and content providers: Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe, and other certified studios — who receive only the minimum technical session data required to deliver their games to your device.
- Fraud prevention and security services: Specialist third-party services used to detect and prevent unauthorised access, bonus abuse, and financial crime. These providers act as data processors under binding agreements.
- Legal and regulatory authorities: Where d8bsc is required by applicable law, court order, or lawful authority to disclose personal data, we will comply with such requirements and will notify you where legally permissible to do so.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of d8bsc's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer via the email address registered to your account.
All third parties who process personal data on behalf of d8bsc are subject to data processing agreements that impose equivalent data protection obligations and prohibit them from using your data for any purpose other than the specified one.
International Transfers
Some of d8bsc's technology partners and game providers operate servers located outside Bangladesh. Where personal data is transferred to a jurisdiction that does not provide an equivalent level of data protection, d8bsc takes appropriate safeguards to ensure your data remains protected. These safeguards include contractual obligations binding the recipient to protect your data in a manner consistent with the standards described in this Policy.
By using the d8bsc Platform, you acknowledge that your personal data may be processed in locations outside Bangladesh as described in this Section.
Data Retention
d8bsc retains your personal data for the following periods:
- Active account: For the full duration that your d8bsc account remains open and active.
- Closed account: For a minimum of five (5) years following account closure, in order to meet financial record-keeping and AML compliance obligations.
- Self-excluded accounts: For the duration of the self-exclusion period plus five (5) years, to prevent re-registration and to support responsible gaming obligations.
- Marketing consent records: Until you withdraw consent, and for a reasonable period thereafter as evidence of the consent you provided.
- Support communications: For a minimum of three (3) years from the date of the last relevant communication, for dispute resolution and compliance purposes.
When the applicable retention period expires, d8bsc will securely delete or irreversibly anonymise your personal data so that it can no longer be associated with you.
Security
d8bsc implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, and disclosure. Key measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the d8bsc Platform.
- AES-256 encryption at rest for all sensitive personal and financial data stored on d8bsc servers.
- Role-based access controls ensuring that only authorised d8bsc personnel with a demonstrated need can access your personal data.
- Multi-factor authentication required for all d8bsc internal systems that handle player data.
- Regular penetration testing and security audits conducted by independent security specialists.
- Automated anomaly detection to identify and respond to suspicious access patterns in real time.
While d8bsc takes all reasonable steps to protect your data, no internet-based system can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your d8bsc account credentials. If you believe your account has been compromised, contact [email protected] immediately.
Cookies & Tracking
d8bsc uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Platform. The categories of cookies we use are as follows:
- Strictly necessary cookies: Required for the Platform to function correctly, including maintaining your login session and remembering your account preferences. These cannot be disabled without breaking core Platform functionality.
- Performance and analytics cookies: Used to collect anonymised data about how players interact with the Platform — such as which pages are visited most frequently and how long sessions last — to help us improve the Platform experience.
- Fraud prevention cookies: Technical identifiers used to detect and prevent fraudulent activity, including detection of multiple account creation from the same device.
- Preference cookies: Used to remember your display settings and other personalisation choices across sessions.
You can manage cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the Platform. d8bsc does not use third-party advertising or retargeting cookies.
Your Rights
As a d8bsc player, you have the following rights in respect of your personal data:
- Right of access: You may request a copy of the personal data d8bsc holds about you at any time.
- Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
- Right to erasure: You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
- Right to restriction: You may request that d8bsc restricts the processing of your personal data in certain circumstances — for example, while a data accuracy dispute is being resolved.
- Right to data portability: You may request that d8bsc provides your personal data to you in a structured, commonly used, and machine-readable format.
- Right to object: You may object to processing of your personal data where d8bsc relies on legitimate interests as the legal basis, and where your particular circumstances justify such an objection.
- Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, contact d8bsc at [email protected]. We will respond to all legitimate requests within a reasonable timeframe. We may request proof of identity before processing your request to protect against unauthorised data access.
Minors
d8bsc strictly prohibits the use of the Platform by persons under the age of 21. The Platform is designed and intended exclusively for adults aged 21 and above in Bangladesh. d8bsc does not knowingly collect personal data from persons under the age of 21.
If d8bsc becomes aware that personal data has been collected from a person under 21, we will immediately close the associated account, return any balance held (subject to verification), and securely delete the personal data in question. If you believe a person under 21 has registered a d8bsc account, please notify us immediately at [email protected].
Third-Party Links
The d8bsc Platform may contain references to third-party services, such as the mobile financial service providers bKash, Nagad, and Rocket, or game studios such as Evolution Gaming and Pragmatic Play. While d8bsc takes care in selecting its technology partners, this Policy applies only to personal data processed by d8bsc itself. d8bsc is not responsible for the privacy practices of third-party services, and we encourage you to review the privacy policies of any third-party service you interact with directly.
Changes to This Policy
d8bsc reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via the email address or mobile number registered to your d8bsc account.
We encourage you to review this Policy periodically. Your continued use of the d8bsc Platform following the publication of any revised Policy constitutes your acceptance of the changes. If you do not agree with a revised Policy, you should cease using the Platform and request account closure in accordance with the Terms & Conditions.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way d8bsc handles your personal data, please get in touch with us through any of the following channels:
- Live Chat: Available 24/7 directly within the d8bsc Platform — average response time under 5 minutes.
- Email: [email protected] (plain text — not a clickable link)
- Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
For responsible gaming concerns, including self-exclusion requests and deposit limit adjustments, please visit our dedicated Responsible Gaming page for full guidance and self-help resources available to players in Bangladesh.
Questions About Your Privacy?
Our support team is available around the clock to answer any data privacy question. You can also review our FAQ for quick answers, or explore the full range of games and sports betting available on d8bsc.
d8bsc is a real-money betting and casino platform strictly for adults aged 21 and above in Bangladesh. By using this Platform, you confirm that you meet the eligibility requirements set out in our Terms & Conditions. If you believe you have a gambling problem, please visit our Responsible Gaming page for help and support resources.